Contact Us

Feel free to contact one of our friendly staff members with any questions about a new or current membership.

Locations & Contact Information

Saranac Lake Office

Saranac Lake, NY

197 Broadway
Saranac Lake, NY 12983
Telephone: 518-891-1666
Fax: (518) 891-1797


Drive-Up Window: 8:15-5:00 (M-F)
Lobby: 8:30-5:00 (M-F)

Lake Placid Office

Lake Placid, NY

453 Wesvalley Rd
Lake Placid, NY 12946
Telephone: 518-523-2775
Fax: (518) 523-5328


Lobby: 8:30-5:00 (M-F)
*Office is closed from 1:00-2:00 for lunch every day

Lost or Stolen Cards

To report lost or stolen cards during normal business hours please call (518) 891-1666.

If you need to report a Lost or Stolen Debit or Credit Card after hours please call:

  • Lost or Stolen VISA Debit Card: 1-800-472-3272
  • Lost or Stolen VISA Credit Card: 1-866-604-0381
  • VISA Credit Card Customer Service:  1-800-299-9842
  • Debit Card Activation: 1-800-567-3451
  • Debit Card Pin Reset:  1-800-567-3451

Fraud Detection Unit

To report any fraud related activity with your debit card or credit card, please use the contact information below:

Debit Cards:

Fraud Detection Center (ENFACT):

Credit Cards:

Fraud Detection Center (FALCON):