Important Contact Numbers

To report lost or stolen cards during normal business hours please call (518) 891-1666.

If you need to report a Lost or Stolen Debit or Credit Card after hours please call:

• Lost or Stolen VISA Debit Card: 1-800-472-3272
• Lost or Stolen VISA Credit Card: 1-866-604-0381
• VISA Credit Card Customer Service:  1-800-299-9842
• Debit Card Activation: 1-800-567-3451
• Debit Card Pin Reset:  1-800-567-3451

Fraud Detection Center (ENFACT): 1-833-735-1894 (DEBIT CARD)

Fraud Detection Center (FALCON):  1-855-961-1602 (CREDIT CARD)

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Locations and Hours

Saranac Lake

197 Broadway
Saranac Lake, NY 12983

Drive-Up Window – 8:15-5:00 Monday thru Friday
Lobby – 8:30-5:00 Monday thru Friday

Lake Placid

453 Wesvalley Rd
Lake Placid, NY 12946

Lobby – 8:30-5:00 Monday thru Friday
*Office is closed from 1:00-2:00 for lunch every day